Have you noticed this? The government rarely struggles to find you when you owe it something. But when it owes something to you, all sorts of complications begin. Miss a payment and the notice shows up. Tell them their own record is wrong and suddenly nobody knows which department handles it. Their database is enough to accuse you. If the database is wrong, fixing it becomes your job. And if you get angry after being ignored for months, your anger becomes the new issue. Now you are rude....